Recent Articles from Jeff Rundles
Why frustration is good business
There is some algorithm somewhere that shows that a high percentage of frustrated people simply give up and drop their inquiries at a certain time in the experience, so the companies can avoid paying claims or even hearing the complaints. We just go away, and they count on that. Customer frustration is good for business.
Being kind to those who show up
Suddenly, the labor market, at least on the low end, has shifted from business-centric to worker-centric, and this dynamic is very likely to play out like that for some time to come. The market has spoken: Business is going to have to be kinder to those who show up.
Wrapping up 2020
If you had told anyone in February that this would be our reality seven months hence, the only appropriate response would have been “What?”
Executive Wheels: The 2020 Fiat 500x AWD leaves much to be desired
There is no doubt that the Fiat 500, and even this 500x, are popular Italian and European cars. But I suspect that here in the US, this shape of car will have a problem getting traction (no AWD pun intended).
Eco-demics: Creating a fresh vocabulary for our new world
For the last 47 years every time there is a government scandal we attach “-gate” to it, a la Watergate, so in these unprecedented times I suggest we stop using the term economics and call it what it really is: Eco-demics.
This 2020 Mercedes GLB is the way to go
With all the luxury and technology you need, this Mercedes is wonderful to drive, has storage to spare and would be perfect for both commuting and family driving.
Back to the distancing future
The ins and outs, peaks and valleys, highs and lows and ups and downs of the Coronavirus/COVID-19 pandemic we are all experiencing are now etched in our minds as permanently as a mental tattoo. Here are the things we won't forget and the things we'll need to remember.
The 2020 Toyota Sequoia is a special vehicle
The Toyota Sequoia is so versatile, so safe, so comfortable; it’s a specialty vehicle, to be sure, but also a special one.
The 2020 Toyota RAV4 Hybrid is a hot seller for a good reason
What’s not to love? The new Toyota RAV4 Hybrid was easy to drive, with great handling for an SUV, a powerful engine and wonderful gas mileage. Read all the reasons this automobile reviewer would own one.
This Mercedes AMG will get you where you need to go, before you even leave
While most cars today sell because of all the extra goodies, very few focus on the performance and driving capabilities anymore. Except for this Mercedes AMG. Yes, it has all the goodies, but in such an understated way that it’s almost an afterthought.
Can Coloradans get rid of the brown cloud looming over the Front Range?
The Denver metro area – as well as other cities along the Front Range – is once again listed as among the top 10 worst areas for air quality. Recently, the city was reclassified by the EPA as a serious violator of federal air regulations.
The unacceptable state of RTD
Being in the mass-transit business is tough. So, yes, a certain amount of slack should be given to transit managers – but how much is enough?