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One thing you can control for a positive impact on business
You have free will and you are in control of your reactions to people, events and circumstances around you. How you choose to respond to exterior events around you will determine how successfully you move through life. The choice is yours and will make all the difference in the outcomes you experience.
Balanced Mastery: setting yourself up for mastery in the new world
A balanced life opens the curtain to high achievement. Well-rounded people perform better and longer. Ancient, recent and pandemic history show the resilience and grit of being a person with equilibrium in life. Single focused people burn out, flame out or just check out.
The middle road between business and burnout
By rethinking people strategies, your company gains flexibility and freedom in recruiting, and at the same time provides more of the work-life balance and independence today’s employees want and need, increasing retention. Employees will remember not just what you did for them during the pandemic; they’ll remember how you ma[...]
Growing and developing mature leaders in today’s workplace
The goal of this work is to help build and hone leadership skills to help individuals grow and organizations to thrive. It helps foster increased peer relationships and engagement, improves culture and helps build confident leaders who can navigate the increasing complexity of leading, especially in today’s environment.
How leaders can better support black employees
If there is one place where rapid change can happen, where diversity, equity, and inclusion can be real more quickly, it's in the American workplace. We know that most companies are quite agile when they need to be, and business leaders are at the helm. Here are five ways to start supporting black employees.
CEO Coaching: Coach, Quarterback or Offensive Lineman?
As CEO, you probably have plenty of expertise in many areas. However, if you run an organization, you shouldn’t play a functional role beyond CEO. So how should you be “on” the team?
Taking a customer-first service approach during unprecedented times
The 2020 KPMG U.S. Customer Experience Excellence (CEE) report, which identifies the top performing brands and industries in terms of customer experience based on a survey, utilizes Six Pillars of experience that explain how companies navigated the new environment and how they performed in terms of customer experience. Organizat[...]
How COVID-19 has impacted millennials in the workplace
Millennial workers have long been known for seeking employers that provide flexibility, a positive workforce culture and opportunities for growth. Here, one company's younger employees weighed in on how COVID-19 has changed their perspective on their careers and work.
Organizational Effectiveness: Why are teams sometimes so painful?
In the business environment, having no skilled leader or facilitator is a surefire way to waste time and increase your failure rate. Talking about the objective(s), agreeing on responsibilities and rules of engagement, and getting to know one another seem ponderous, but I guarantee that this allows for faster and better results.
Handling a new normal in the workplace
We don’t know enough to make the perfect decision. We don’t have any experience dealing with these types of issues. We’re just going to have to take it one step at a time, doing our best and hoping for the best.
CEO coaching: do you get into and allow good trouble?
Most of the talented executives I’ve coached had to make some noise and get in good trouble sometime in their career. Some even got fired. If you routinely run from the good fight, you end up being a shallow leader.
The CEO’s Toolkit: Alignment, Not Agreement
As a CEO, one of your primary objectives is to align the company behind a set of ideas. Whether it’s purpose, values, vision, strategy, operating plan or budget, everyone should be pulling in the same direction.
