Recent Articles from Triche Guenin
Accessing your health with a touch of a button
On a recent business trip to Boston, I awoke feeling ill and wondered: • Based on the symptoms, what is the possible cause?• Are these symptoms normal or should I expect something else?• Should I go to a doctor? Who’s the best doctor to see?• And if so, where? Is it serious enough to go […]
Tough economic times mean….
Q: What do best-in-class organizations in the service, manufacturing, healthcare, education, and nonprofit/government sectors have in common? A: They commit themselves to excellence in performance and start/continue on their journey regardless of economic times. For many, excellence in performance means concentrating their efforts in one area, their core competency, such as service delivery or cus[...]
From Hattie McDaniel to Madeleine Albright: great CO women, past and present
Pride enveloped me as I entered into the hall where the 25th anniversary of the Colorado Women’s Hall of Fame was about to take place. All along the way, girl scouts from Troop 417 greeted us with excitement and awe. The energy was electric as some of the most influential women in the state gathered to […]
Health care really goes global with medical tourism
MedVoy, a global medical tourism company based in Denver, is one of the first three companies in the world to be certified by the Medical Tourism Association (MTA) as a Medical Tourism Facilitator. Medical Tourism is a growing industry which recognizes that manpower shortages, the need to leverage care, different health care delivery models, an […]
Secrets of the garage sale millionaire
Q: What do an art gallery opening, book signing, and charity fundraiser have in common?A: A Colorado native with a passion for the underdog! Aaron LePedis, owner of the Fascination St. Fine Art, author of The Garage Sale Millionaire, and supporter of Project CURE recently combined his passion for all three into one venue. Ultimately […]
As long as I don’t get caught…
Ethical readiness for the workforce – are today’s kids prepared? A recent national poll conducted by Junior Achievement (JA) and Deloitte indicates teens freely admit to unethical behavior today. A few of the key findings: • 80 percent of teens believe they can make ethical business decisions when they join the workforce, yet o 38 […]
The key to world-class customer service
Scenario: An employee makes a mistake or takes a risk that goes wrong. As a manager, you have a choice of how to deal with it. You can: • reprimand the employee and note the issue in their personnel file OR • view the experience as an opportunity – to learn from the error and […]
The journey toward performance excellence
Last month, Poudre Valley Healthcare System (PVHS) in Fort Collins became Colorado’s third recipient of the Baldrige National Quality Award — the highest level of national recognition for performance excellence that a U.S. organization can receive. The Baldrige National Quality Award (BNQA) was enacted by Congress in 1987. It was named in honor of Malcolm […]
Creating value and results
The theme for the recent 8th annual Colorado Performance Excellence (CPEx) conference centered on sharing lessons learned and best-in-class practices, especially in understanding how high performance organizations create value during a downturn in the economy. Keynote presentations were made by three Baldrige National Quality Award (BNQA) recipients: City of Coral Springs Florida, Cargill Corn Mil[...]
Riding the wave
While many organizations are cutting costs, delaying investments or hustling customers, others are using the downturn in the economy as an opportunity to work on their internal operations. Last month’s 8th annual Colorado Performance Excellence (CPEx) conference recognized those organizations which are investing in themselves. The Quest for Excellence Forum centered on sharing lessons learne[...]