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customer service

May 16, 2023

AI for Customer Service: 5 Easy Ways to Help Your Customers

Replacing humans with robots? Not too long ago this concept struck fear in the hearts of the general public who believed humans would soon be redundant. Luckily, the human species […]

Dec 12, 2022

5 Tips for Overcoming Customer Service Obstacles as a Small Business

If people love small businesses for one thing, it’s their customer service. Small companies tend to take customer issues to heart and do everything they can to resolve them. That […]

Jan 18, 2022

Why frustration is good business

There is some algorithm somewhere that shows that a high percentage of frustrated people simply give up and drop their inquiries at a certain time in the experience, so the companies can avoid paying claims or even hearing the complaints. We just go away, and they count on that. Customer frustration is good for business.